Frequently Asked Questions

Q: How does the rental process work?
A:  In a nutshell:
 1)  you place an order via the online reservation service at which time we arrange the specific details of delivery, including any special requests you may have.  Most deliveries do not require you to be present as lock combinations can be given at the time of your order (no need to call once you arrive) and access to units for baby equipment delivery can be arranged at this time. 

2)  we deliver the items to your Hilton Head Island address, no additional charge.

3)  we pickup your rental items, no additional charge.  Pickup is arranged at the time your order is made and is handled in the same manner as delivery.  In most cases you need not be present as your items can either be locked outside or we can arrange access to your unit through your property rental company after you check out.

Q: What is your refund/cancellation policy?
A:  Cancellations must be received  by email, a minimum of 72 hours in advance to be considered for a refund.  We do not offer refunds for weather related reasons such as rain, wind, too cold, too hot, tropical depressions, tropical storms, hurricanes or evacuations due to tropical events.  All cancellations received received prior to delivery day are subject to a minimum of 10%, once the payment has been processed.  All cancellation requests received 48 hours before delivery will be charged for the minimal rental period.

Q: What happens if my bike or other rental items are stolen?
A:  You are responsible for the replacement cost of that item.  In our experience 99.9% of all rental thefts are preventable.  Unfortunately theft does happen on Hilton Head, but we have found that most of it is a crime of opportunity and can be prevented with simple measures: use locks when items are not in use, bring beach umbrellas inside after use, don't leave rental items unattended, etc . . .

Q: Do you deliver to all locations on Hilton Head Island?
A:  We deliver to most locations on Hilton Head with a few restrictions.  We deliver from Sea Pines to Port Royal Village and most places in between.  Please contact us if you have a question on your delivery location.
Q: Do you have a minimum for delivery?
A:  Yes, the order must be at least $30 to qualify for free delivery.

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